Don't get stuck with whoever the vendor has on staff at the time of your engagement, choose a T.E.A.M. of Experts to ensure your SuccessDon't get stuck with whoever the vendor has on staff at the time of your engagement, choose a T.E.A.M. of Experts to ensure your Success

Phil Bautista - Senior Consultant   

Mr. Bautista has been involved in many ITSM implementations over the years in both the public and private sector.  He has more than 20 years of experience in developing, consulting, instruction, and implementation of ITSM and the AR System products.  Outside of ITSM he led his team to develop the world’s first microprocessor controlled SCUBA diving computer and was also trained to fly the NASA Space Shuttle.  He is ITIL V3 certified.


Greg Morrison - Senior Consultant & ITIL V3 Contributing Author   

Mr. Morrison has nearly 20 years of IT / ITSM experience and is a recognized leader in maturing and optimizing enterprise ITSM programs using CMMI, ISO, and other related disciplines. These optimized service delivery models reduce cost, complexity and variation across the enterprise. Greg has extensive expertise in Enterprise Architecture, IT Service Management, Governance, Business Relationship Management, and Quality Management. Greg was a key contributor / co-author of the ITIL v3 2011 Service Strategy publication and has held senior leadership roles with industry organizations such as the Distributed Management Task Force (DMTF) and the IT Service Management Forum (itSMF).  

Greg's certifications include, ITIL Expert, Six Sigma Black Belt, TOGAF Enterprise Architect, MCSE, Scrum Master, COBIT, Security+ and ISO20K. He brings a strong mix of both practical implementation experience and academic knowledge to every engagement. 


Arnold Noche - Senior Consultant  

Mr. Noche has led many of the Fortune 100 through Fortune 500 companies to ITSM Success including Cameron, Dell, Lehman Brothers, NAB, Norvartis, PG&E, Rand, Safeway, TD Ameritrade, XM Satellite Radio, and a host of Public Sector customers.  BMC selected Mr. Noche as the “ITSM Master” to model all of the disparate data into the now familiar “Sample Data Set” that ships with ITSM.  Outside of ITSM he teaches Filipino Martial Arts and Women’s Self Defense

Lenny Warren - Senior Consultant & Master Trainer

Mr. Leonard “Lenny” Warren co-founded RMI solutions to provide training and consulting in the BMC Remedy, ITSM and ITIL space after leaving BMC where he headed training in the Columbia, Maryland office.  He was on the WWRUG Advisory Board and responsible for the Education and Technical Tracks for WWRUG 09-13.  Having touched many projects to ensure their success with ITSM he is also an avid runner.


Kelly Gatewood - Senior Consultant  

Mr. Gatewood has been involved in ITSM rollouts, contributing to their overwhelming success in both the consultant and implementer roles as well as instruction of the toolset and third party products.  He has a wide variety of knowledge among tools and toolsets and consistently brings his success to each and every customer.  He has travelled to the far corners of the earth, contributing to success on a global level.


George Klarmann - Senior Consultant       

Mr. Klarmann spent 5 years at BMC Software as a Project Architect with specific expertise in ADDM.  His knowledge of integrating external data sources with the Atrium CMDB is crucial to a successful deployment of BMC’s ITSM Suite of applications.  He has also managed many successful ITSM implementations for Global Outsource Companies as a contracted SME for ADDM.