Helpful Links (Links to docs.bmc.com require an account with BMC)
•Deployment: Upgrading the BMC Remedy ITSM Suite to version 9.0 - An Overview
–https://www.youtube.com/watch?v=z_XzmtBsGKo
•BMC Remedy ITSM Deployment 9 Portal
–https://docs.bmc.com/docs/display/public/brid90/Home
•Connect with Remedy - Overlays and Customizations
–https://www.youtube.com/watch?v=3k48tfpsd3g
•Atrium Webinar - Common Data Model
–https://www.youtube.com/watch?v=io7I7AMvAmI
•BMC Remedy ITSM: Understanding Companies and Organizations
–https://www.youtube.com/watch?v=2_MEgxXUm-E
•BMC Remedy ITSM: Problem Management Process Flow
–https://www.youtube.com/watch?v=RvLTHtL3A4U
•BMC Remedy ITSM: Change Management Process Flow
–https://www.youtube.com/watch?v=-BLQN6MaAnM
•BMC Remedy ITSM: Service Level Management Process Flow
–https://www.youtube.com/watch?v=AwMughizqds
•BMC Remedy ITSM: Configuring Service Level Management
–https://www.youtube.com/watch?v=h8xQiLRouQI
•BMC Remedy ITSM: Configuring Service Request Management
–https://www.youtube.com/watch?v=-sUdcQiRjPQ
•BMC Remedy ITSM: Configuration Management Process Flow
–https://www.youtube.com/watch?v=jJXd8tWCslw
•Multi Company Support in DMT
–https://communities.bmc.com/docs/DOC-35074
•Change request lifecycle
–https://docs.bmc.com/docs/display/public/change80/Change+request+lifecycle
•User roles in the change request lifecycle
–https://docs.bmc.com/docs/display/public/change80/User+roles+in+the+change+request+lifecycle
•Loading Data into CMDB from CSV
–https://www.youtube.com/watch?v=NWBAzKA-Nnc&list=PLibAMtD70sYEHsYo2Okn6S_lbZIISyD_t&index=4
•Using Atrium Integrator Spoon
–https://www.youtube.com/watch?v=Jp5ZO5keSD0&list=PLibAMtD70sYEHsYo2Okn6S_lbZIISyD_t&index=5
•Understanding Atrium Integrator June13th Atrium Connect Webinar
–https://www.youtube.com/watch?v=9VGRy7kAzMU&t=1386
•Adding Qualification to Table Input Step
–https://www.youtube.com/watch?v=DMpTugESxjM&index=7&list=PLibAMtD70sYEHsYo2Okn6S_lbZIISyD_t
•Remedy 9 Upgrade Options Discussion
–https://www.youtube.com/watch?v=wGyUCD8drtk
•Announcing the Remedy Interactive Upgrade Tool
–https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2015/01/19/announcing-the-remedy-interactive-upgrade-tool
 
Entertaining Links
•#ITSM_SUCCESS Trailer
–https://www.youtube.com/watch?v=no7m2LE3SlY
•WWRUG-DataWars
–https://www.youtube.com/watch?v=cn2iI7hNwvI&feature=youtu.be
•Tripp Crosby: Conference Call in Real Life
–https://www.youtube.com/watch?v=z_tiqlBFjbk
•The Vendor Client relationship - in real world situations
–https://www.youtube.com/watch?v=R2a8TRSgzZY
•The Expert (Short Comedy Sketch)
–https://www.youtube.com/watch?v=BKorP55Aqvg
•BMC Engage 2014 closing keynote with Tony Seba -- Anticipating & Leading Market Disruption
–https://www.youtube.com/watch?v=bI2tFnzMOWk